I have the privilege of supervising several K-12 school libraries that use the
LRMS, Inc. G3 library automation software. We have used both the web-based server software and the local network software. Both are excellent and have met our different needs.
The Support offered by the technical staff at
LRMS is excellent.
LRMS is extremely knowledgeable and helpful. They are available via phone or through live web support. Our needs are immediately met without long wait times. The web-based training offered by
LRMS is wonderful. Individualized training can be received as needed and without leaving the library and traveling long distances. We continually see improvement in software support and in new and improved products.
LRMS listens to librarians as we offer suggestions of how they could serve us more effeciently. We enjoy using the
LRMS library automation software.
Barbara Lewis
blewis@esc6.net
Texas Librarian
I want to tell you that the new G3 library program is perfect for The Melissa Public Library. We are very small, very limited funds for IT support but with online tech support, the knowledge that our database is secure and maintained by "someone who knows what they are doing" gives me the time to do what I need to be doing-- taking care of patrons. Because of the G3 system we can offer our patrons fast reliable service, an online catalog, and the potential for future improvements.
Many thanks and kudos to
LRMS.
Jan Clark
Library Director
Melissa Public Library
1713 Cooper St.
Melissa, TX. 75454
972.837.4540
To Whom It May Concern:
On behalf of the Cross Plains Public Library we would like to give support to
LRMS, Inc. for their outreach with the software program they have to offer. When we were deciding on a software program to start our automation system we looked at many programs and chose to go with
LRMS.
Since the beginning (1999), they have been very supportive in helping with the setup and training on the use of the software. Now,
LRMS has gone further to aid the librarians and their needs. They have updated their software to accommodate the needs that were requested by the librarians (for who would know better than the librarian).
LRMS has been very generous to Cross Plains Public Library in offering us a grant to update our system. In addition to this, we were able to receive a grant from Tocker Foundation for the new computers, printers and fax to accommodate the use of the new software.
We have found that the new program is more reliable and are more flexible to cover many areas of use from just one screen. It saves me time and effort of research whenever needed on a patron, book, fine or overdues.
The idea of training for the use of the software by internet saves time in traveling to sessions by learning from the librarian's own desk and the one on one sessions gives ample opportunity to answer personal questions to problems or use of the program. The program is new to us and we are still in training in the use of G3, but we can say that at this point we are very impressed with the versatility of the program and how much more it works to our benefit and time.
LRMS has the best tech support in helping with problems.
Our library is part of the Big Country Library System and they use the TANG grant to have computer techs to help us with the computer problems, etc. Our tech has on many occasions has contacted the
LRMS support team to get information to help him in setting our system up and working to benefit us and
LRMS. Our tech has stated many times that
LRMS has a better working relationship to customers than any other programs he has worked with at other libraries.
To us, this is very important to know that the support is there and is quick to respond. Personally, as Library Director, I have found that
LRMS has a Big heart for libraries and librarians and they will stand behind what they say and will do the job right.
Sincerely,
Cherry Shults
Retired Library Director
Cross Plains Public Library
"I have used the G3 automation software for the past five years and I strongly recommend it. Compared to other automation software systems that I have worked with in previous school library settings, this
LRMS software is very low maintenance. I like the fact that I can spend more time with my students and less time behind a computer screen."
Karen Krueger
Library Media Specialist
Hamilton ISD
When Taylor ISD librarians were told we were getting a new circulation system, we were very excited and a little nervous. But after a couple of years of working with
LRMS on the G3 2.0 version, we feel very comfortable with this system and wonder now why we were ever concerned.
I had previously worked with
LRMS before with the Genesis product for about 10 years and should have known that he would listen to all our concerns and work with us to improve a product to make it meet all our needs.
LRMS is very patient and take their time to make sure we understand and are satisfied if we need help with anything at all.
The ease with which G3 allows you to access so many timesaving features, such as express check in and quick collection item search, is very impressive. This is a great timesaving feature that all librarians need in today's schools.
LRMS and their staff are very thorough at answering questions whether it's on the list serve, over the phone, through a Remote Internet session or through an email. We really do appreciate G3 and
LRMS because their company is one of service.
Ginger Gross, Librarian
TH Johnson Elementary School
Taylor Independent School District
I have worked with
LRMS since I joined the library staff 3 years ago. The features of the new G3 version of Genesis have made many of the tasks of running a school library easier. The express check-in and check-out, Save Notes, and Quick Options on the circulation screen are only a few of the aspects of the program that streamline my duties as a librarian.
LRMS cannot be equaled in the service they give to their customers. They and their staff are always there to help and are constantly updating and improving the G3 program according to their customers' suggestions. I would highly recommend
LRMS to any library whose top priority is customer satisfaction.
Diann Fox - Librarian
Taylor High School
Taylor ISD
Our school, Chapel Hill ISD, has been with
LRMS from its beginning. We had outgrown a competitor's program and could not get them to respond to our pleas of "help!" We were approached by
LRMS about the same time. Their rep continued to call on me and I finally decided to give
LRMS a shot. I am so glad we did! The program is great and the personal service is even better! The
LRMS Genesis program continues to grow and change to accomodate growing and changing libraries. I heartily recommend
LRMS Genesis to any library, not matter how big or small!
Helen Thompson, Librarian
Chapel Hill ISD
