Services

Here at LRMS Librarians aren't just customers, they're family. We try to know each of our librarians and their needs so we can offer personalized support for Genesis programs. All LRMS programs receive one year of software service, enabling library and technology staff to contact LRMS technical support for help. G3 offers more then the traditional telephone support we have added new technology services within the G3 main Menu, VOIP Internet telephone directly to our service desks, Live Chat, Remote Internet services allowing instant intervention by a LRMS specialist to view and address your needs. Almost all LRMS libraries subscribe to continuing software license services year after year. Additionally, LRMS also offers hardware maintenance service programs, where our technicians schedule Internet visits or On-site visits to LRMS libraries regularly or on an as needed basis to perform preventive services, solve computer problems or to install new systems. We also offers on-site or off-site training services for individuals or groups. LRMS representatives will provide on-site training, or training over internet via LRMS's "Web-on-Call" training program which is presented directly on staff computers. An LRMS librarian, whether in a school, co-op or corporate library knows that help is only a phone call or mouse click away.

			Training Services
			Software Services
			Hardware Services
			Online Services