Here at
LRMS, Librarians aren't just customers, they're family.
We try to know each of our librarians and their needs so we can offer personalized support for Genesis programs.
All
LRMS Library programs receive a software membership service, enabling the library and technology staff to receive software updates and upgrades.
LRMS offers more then the traditional telephone support, we have added new technology services within the G3 main Menu, VOIP Internet telephone directly to our service desks, Live Skype Chat, Remote Internet services allowing instant intervention by a
LRMS specialist to view and address your needs. Almost all
LRMS libraries subscribe to continuing membership software license services year after year.
Additionally,
LRMS also offers Fee Based hardware maintenance service programs, where our technicians schedule Internet visits to
LRMS libraries regularly or on an as needed basis to perform preventive services, solve computer problems or to install new systems.
We also offer on-site or off-site training services for individuals or groups.
LRMS representatives will provide on-site training, or training over internet via
LRMS's
"Web-on-Call"
training program which is presented directly on staff computers.
An
LRMS librarian, whether in a school, Public or Private library, Co-op or corporate library knows that help is only a phone call or mouse click away.
